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User experience design or user-centered design is a holistic approach to designing interactive systems. In order to successfully design interaction for an intuitive use, the requirements of the user and the context of use have to be known and included in the development. All our methods are geared to this process model.
We uncover, how and in which context your users use your product or application.
Case Study SwisscomWe ensure that your product really meets the requirements of your users by evaluating it with real users in a usability-test (with eye tracking).
Case Study DPD
We fathom what your users really want while not loosing track of the company’s requirements.
The agile and repetitive development of visual prototypes establishes a shared basis for discussion for all project participants as well as a basis for the early involvement of users.
Case Study DematicDo you plan on optimizing or developing an interactive product?
We will be happy to support you in the user-centered development of a user interface, thus designing it to be user-friendly and intuitively usable. We will advise you free of charge and at no obligation on how to involve us in your project.
During the phase of planning and analysis we identify the target groups and vital use cases and sort existing information. Depending on this we define further user research measures. The aim is to know and understand the real users, their requirements and the context of use as well as possible. The findings from the research phase – alongside all other requirements to the new application or product – are included in the rough concept and first prototypes.
More about user research methods
Based on the requirements engineering and user research (or even simultaneously) we create a rough concept and basic wireframes. First of all the aim is to develop a user-friendly information architecture. Furthermore we want to ensure that the concept complies with the users’ mental model and not only reflects the company’s internal way of thinking. User-centered methods, such as card sorting, can be used purposefully to develop a navigation structure from the users’ point of view.
By prototyping we mean the early visualization and iterative optimization of a user interface (rapid prototyping). The benefit of this agile approach: We can obtain early feedback from all project participants and especially from users (e.g. on different alternatives) and easily correct designs. Furthermore we thereby establish a consistent basis for discussion and prevent misunderstandings. According to the project demands, the prototypes can come with interaction and different levels of detail.
More about Prototyping
Simultaneously to the interaction design intermediate concepts are tested with real users. Generally, we discuss the user feedback in a workshop and include it in the concept directly. We usually recommend testing the structure and processes early on during the interaction design phase. The following testing should be based on a more visualized and interactive prototype. The additional use of eye tracking ensures valuable findings and can provide specific answers on questions concerning the interaction design (e.g., if an important element is noticed at all).
More about UX Testing / Usability Evaluation
Documented wireframes or a completely developed interactive prototype can be the results of a final concept. You can of course define the level of detail and formality for the documentation.
By systematically involving the users in the design process from the start we can spare you expensive design flaws and unpleasant surprises.
Host Europe: Usability & User Experience Consulting, UCD
Dematic: Usability review and User-Centered Design
“usability.de supported us professionally in developing a mobile concept for our globally employed warehouse management product. [...] The customer feedback was positive in every way: An appealing, modern user interface and a significant improvement compared to the old GUI. The same applies to the smartphone and tablet interface designed by usability.de [...].”
“The in-house seminar, ‘Usability as a success factor’ conducted by usability.de helped us to practically examine the topic usability and helped us define tools and methods for our projects. Everybody, from the developer to the designer, was delighted by the convincing, descriptive and entertaining workshop. After the seminar, we actively integrated usability into our work flow. We are looking forward to further successful cooperation with usability.de.”
“Usability and web development from a single source: usability.de’s user-centered design strategy was the very thing for us. We were especially pleased by the flexible and professional requirement analysis of our target groups in group discussions, card sortings, and interviews. [...] The result: a website, completely meeting the demands of our target groups.”
“In usability.de we found the ideal partner to make our website user-friendly. In about 1.5 years our website and extranet were redesigned from scratch and with a special emphasis on user-centered design. Among other methods, card sortings and interviews ensured that from the first wireframe to the final website the user's perspective was optimally taken into account. [...]”
