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New products and technologies should simplify and enrich people's lives. Our goal is to design interactions that are easier, more intuitive, and more efficient for everyone.
Nowadays, interaction with machines, technical devices, and computers plays a significant role in daily life. We are convinced that human-centered development holds enormous potential for making life easier and more enjoyable. Win-win solutions instead of frustrated users. Only companies that know the needs of their users and customers and take these into account in the design of their products will be successful in the long run.
What can we do for you? We will be happy to advise you free of charge at no obligation on how you can integrate meaningful usability measures in your project.
Our user-centered approach carried out by interdisciplinary teams leads to innovative and user-friendly solutions. We don't give up until we have found the best solution for our clients and their customers. Through the use of proven, scientifically-based methods combined with the technical knowledge of our experienced UX experts, it is possible to systematically implement the user experience. With passion and conviction.
We listen to you and understand your requirements and objectives. We learn about the needs and requirements of your users and customers. We develop an approach that is tailored to your individual project. We not only identify problems and weak points but can also convert our findings into specific recommendations for solutions and designs. In so doing, our high standards of quality guarantee optimal solutions. Satisfied customers speak for themselves.
Before we get started we take the time to fully understand your questions and objectives.
We not only identify usability weaknesses. We also support you with specific solutions.
No matter how complex and extensive an application is: we find ways to simplify it for users.
We also take into consideration the company structure, internal processes, emotions, and other influencing factors that go a long way in determining the success of a usability project.
Internal discussions often end in a blind alley. With the user's perspectives, we bring stalled projects back on track.
Instead of relying solely on PowerPoint presentations and time-consuming meetings, we hold constructive, well-moderated workshops. Using the right methodology, we design interactive workshops that provide answers to specific questions.
We are continuously broadening our knowledge. Upon request we will be happy to share our knowledge about usability and user experience with you - tailored to your specific project or company, of course.
“usability.de impressed us with high-quality results and a flexible working manner. Thanks to the professional support we were able to seriously improve the usability of our web portal. With this kind of project we would always get back to usability.de again.”
“usability.de tested the prototype of our new customer app. The results have been very insightful and could be incorporated to a great extent. The new app is very well received by our customers and we can now completely replace the old version.”
“usability.de was asked to kill two birds with one stone: On the one hand we wanted to build up our own UX expertise. On the other hand we needed support during our first usability project. usability.de solved this task by conducting efficient in-house workshops. In this context we performed an expert review of a transnational Airbus tool together and thereby got to know different usability methods. usability.de excellently finalized the written report, which was later presented to Airbus’ CIO in a workshop. Now we feel prepared to start our own reviews in bottom up initiatives. It’s good to know, that with usability.de we have a professional partner at hand. Thanks a lot!”
“Working with usability.de proved to be very helpful during our development process. The tests were carried out exemplarily well, and the final report has shown us specific problems along with suggestions for solutions. During the tests we used the services of an interpreter, who removed the language barrier altogether. We can definitely recommend usability.de and are looking forward to our future cooperation.”
“usability.de successfully identified weaknesses in the navigation of our user interface and offered valuable suggestions and constructive recommendations for optimization. Thanks a lot!”
“Thank you very much for conducting the usability tests in an expert manner and the structured preparation of the results and recommendations.”
“With the professional support provided by usability.de we were able to improve the order process and our conversion rate substantially. Especially the goal-oriented workshops and the consistent implementation of the suggestions for optimization, derived from the usability tests with eye tracking, moved us a great step ahead.”
“The expert reviews and reports are concise, easy to understand and well-structured. The results and recommendations are logical and easy to implement. We always feel well and comprehensively advised by usability.de.”
“In a user-centered design process usability.de developed a prototype of a sales application, which helped us in many ways – e.g. through specific feedback from our target groups in contextual interviews […]. In addition to the visible project results – e.g. the navigation and interaction concept – changing our working manner by implementing a user-centered approach was a substantial benefit. […]””
“The preparation and conduction of the usability test were highly professional. Watching our end customers use our website clearly showed us which adjustments we absolutely have to tackle. On top of problems we already expected to find, usability.de excellently carved out the main issues of our website. The explicit recommendations will be a great help in our further optimization.”
“usability.de supported us professionally in developing a mobile concept for our globally employed warehouse management product. [...] The customer feedback was positive in every way: An appealing, modern user interface and a significant improvement compared to the old GUI. The same applies to the smartphone and tablet interface designed by usability.de [...].”
“The results of the usability tests helped us enormously on the race to the site relaunch. Especially the well-structured report and the workshop with our project team and usability.de helped us to classify the test results correctly and to implement them easily. We are very pleased with the good cooperation with usability.de… and with the positive user feedback.”
“[...] The international usability test of our website and mobile app coordinated by usability.de helped us to better understand the needs and requirements of our target groups in the different countries. [...] The comprehensive solutions and recommendations helped us significantly in further optimizing our international platforms.”
“usability.de offered a good, profound training, introducing new perspectives and identifying room for improvement. The developed suggestions will definitely find their way into the further development of our products.”
“From our usability tests we received professionally prepared results with concrete and comprehensible recommendations. These did not only help to optimize our portal for different target groups. We were also able to better illustrate internally the relevance of a good user experience. Since the cooperation with usability.de was very pleasant at all times, we decided to ask the agency for training in the Persona method as well. Again, we could rely on the fact that the training content could be easily transferred to the university context and thus enrich our project work.”
“usability.de taught us to look at our site from a user's perspective and to tackle problems accordingly.”
“With usability.de we tested the new design of our homepage before the launch and were able to optimize the user journey significantly based on the results. We would like to thank you for the efficient cooperation and can very well imagine further joint projects.”
“[...] usability.de aided us with partial concepts, usability reviews and tests. This helped us maintain usability in the course of innovation. [...] This usability goal is visible everywhere on the site, from the navigation and landing page, to the product configurators and wording. The result: a modern, innovative website and happy users.”
“The in-house seminar, ‘Usability as a success factor’ conducted by usability.de helped us to practically examine the topic usability and helped us define tools and methods for our projects. Everybody, from the developer to the designer, was delighted by the convincing, descriptive and entertaining workshop. After the seminar, we actively integrated usability into our work flow. We are looking forward to further successful cooperation with usability.de.”
“Hurtigruten were seeing some usability issues with our new website, and we wanted to dig into what were the pain points. usability.de helped us with lab-testing using simultaneous language interpretation which were very impressive. We got tons of insights, both in the sessions but also from the follow up with recommendations from usability.de. We are very pleased with the way usability.de both arranged and worked through the whole sessions. We also appreciated their hospitality and can highly recommend them.”
“usability.de was able to react flexibly to our last-minute request for a focus group. The focus group was conducted within a short time span. With the high-quality results we were able to revise our product and adapt it to the needs of our customers.”
“We have worked with the usability.de team to evaluate the design revamp of the imd.org website. The team is highly skilled, 100% dedicated and enthusiastic. The feedback generated through the expert analysis and the two uselabs with customers have dramatically improved the design, navigation and ultimately the online customer experience. I warmly recommend usability.de”
“Due to the brilliantly prepared recommendations and design templates from usability.de we were able to implement improvements quickly, avoiding high communication efforts. Thereby, we considerably enhanced the usability of our real estate portal. This improvement is also underlined by the positive user feedback we receive. We are looking forward to continuing a great cooperation.”
“usability.de supports us during the continuous optimization and further development of our expat community site. We value usability.de’s extremely flexible working manner. Instead of relying on elaborate documentation and large sample sizes we follow an agile approach. Regular research days – remote and in the usability lab – and the fast development of solutions together with usability.de’s experts are the core basis. Thanks a lot for the professional and efficient cooperation.”
“We had the pleasure of working with usability.de on a usability benchmark for our smart TV products. They listened carefully to our needs, provided a detailed analysis of appropriate study methodologies and delivered an excellent written report of the study results. The professional attitude of the usability.de team members is impressive. We would be glad to work with them again.”
“usability.de supported us a great deal in uncovering the strengths and weaknesses of our concept already during the conception. The combination of expert feedback and usability testing helped us enormously. We enjoyed the professional and smooth realization of several tests as well as the feedback beyond the project!”
“usability.de very quickly understood our needs and issues as well as the complexity of our application. They were able to convert their findings into specific actions enabling us to focus the attention and requirements for the software design and development team. Usability was also forceful in the presentation of their findings and it was positive that they did not automatically agree to our comments relating to their findings. Well done!”
“usability.de helped us raise requirements for the different departments in our company by conducting several workshops. The workshops were perfectly prepared and conducted professionally. The results were very well structured. usability.de further taught us to think user centred, which we can now regularly include in our projects.”
“The expert review considerably helped us to improve our website. The cooperation with usability.de was outstanding.”
“We felt we were in good hands right from the start. The seminar was completely cut to our needs and the topics 'usability and user experience' were illustrated on the basis of countless examples from our own website and digital products. You couldn’t ask for more practical relevance. We learned a lot!”
“With their expert review, usability.de offered valuable suggestions for the optimization of our online presence. The detailed recommendations for fixing identified usability problems were to a certain extend supported by graphical design suggestions. We implemented some of the recommendations right away whereas others will serve as input for the next relaunch.”
“usability.de obtained valuable target group feedback for RWE SmartHome. Especially the observation of our users unpacking, setting up and using the system in their domestic environment was a great help. We thank the usability.de team for the excellent and flexible cooperation.”
“The well prepared results of the professionally conducted user experience tests and the utility analysis helped a lot, thank you very much!”
“A big thank you to usability.de for their great commitment, many creative workshop ideas and the UX design for the various research questions and prototypes. The concept of the radiology assistant has won colleagues and experts over, internally and on international radiology congresses. The user-centered approach from ideation to implementation has substantially contributed to this outcome.”
“Our cooperation with usability.de was highly professional, uncomplicated, and pleasant. The results of the analysis were comprehensibly prepared and well structured. The prototype with proposals for solutions actually exceeded all our expectations. Thank you very much!”
“For us it was a completely successful cooperation: The usability test provided us with many valuable insights on how to improve and further develop our website. The recommendations and best practice examples were particularly helpful. Thanks to the professional team, we always felt in good hands. Thank you very much!”
“So far we have carried out two projects in the course of our website relaunch with usability.de - to our complete satisfaction. Both the quantitative survey and the qualitative testing of prototypes have helped us a lot to understand what our (future) customers need.”
“Eye tracking has brought us forward a great deal. The visualized concepts in the report substantially simplified the implementation and saved us a lot of time.”
“Thank you very much for this great and uncomplicated cooperation. Due to the perfect and concrete recommendations for action we were able to quickly optimize our website’s usability.”
“Usability.de delivered an excellent, in-depth, usability report that was well received within Telenav. Thanks to the comprehensive reporting we were able to clearly isolate and resolve issues expediently. We applaud usability.de for handling the logistics of a very complex test efficiently and creatively. With this work quality we have no reservations recommending usability.de.”
“The cooperation with usability.de was goal-oriented and professional from the beginning on. By implementing the activity-oriented recommendations we were able to create a very intuitional handling of our eBook-Reader OYO. We are looking forward to the next project with usability.de.”
“Usability and web development from a single source: usability.de’s user-centered design strategy was the very thing for us. We were especially pleased by the flexible and professional requirement analysis of our target groups in group discussions, card sortings, and interviews. [...] The result: a website, completely meeting the demands of our target groups.”
“We asked usability.de to examine our new website and test the revised pages and booking process. The organization and conduction of the user tests, based on our briefing, went off without a hitch. We even observed the tests live and gained important insights while doing so. Subsequently, the results were presented to us and our agencies in a workshop with concrete recommendations for action.With the help of usability.de we were able to identify and prioritise the next steps for the optimization of our website. We felt in very good hands and would always recommend working with usability.de.”
“The design phase with usability.de and their young team was very refreshing, professional and instructive. The interviews and usability tests, which were carried out in the course of a system relaunch, were very well received by us and our travel agencies. The test results were comprehensible, partly surprising and very well presented. We thereby got to know our target group even better and understood their needs. The prototype is terrific and is already being used for the first technical implementations. You did a great job, thank you very much. I'm sure we'll work with you again!”
“usability.de brought us a big step forward – MEINE TUI is finally responsive. The excellent execution of the usability tests and the concept for optimizing the user guidance of our website formed an ideal basis for the relaunch. Thank you very much for the friendly, uncomplicated and professional collaboration.”
“In usability.de we found the ideal partner to make our website user-friendly. In about 1.5 years our website and extranet were redesigned from scratch and with a special emphasis on user-centered design. Among other methods, card sortings and interviews ensured that from the first wireframe to the final website the user's perspective was optimally taken into account. [...]”
“[...] With both well-established topics and our first tentative steps in new methods we felt well supported by usability.de. Especially the coaching for the planning/moderation of usability tests, the work with personas and prototyping moved us forward substantially and was a lot of fun – just as defined by the term user experience.”
“The usability testing helped us to identify important user needs and thus to improve the overall user experience of our website. Especially the professional recruiting of the participants helped to gain many different insights.”
“The usability.de team has been supporting us reliably and competently with our online surveys for insurance brokers for years. We appreciate the high expertise of the team combined with the efficient approach. The open and target-oriented communication makes cooperation easy. Thanks for that.”
“The results and presentation of usability.de exceeded our expectations and we are very happy that we chose to work with such a professional partner. The organization, communication and handling of our inquiry was flawless and worked fast. With numerous tips and great help from usability.de we were able to make important changes on our website, step by step. We will definitely use the service of usability.de regularly in the future to guarantee the usability of our website. ”
“We would like to thank usability.de for the very pleasant and professional cooperation throughout the whole project. We felt proficiently attended and well advised from the preparation of the tests to the workshop. Thanks to the results we are now one step further. We can only recommend usability.de and are looking forward to continuing a great cooperation.”
“Dear usability.de team, you have helped us a lot and we thank you for the uncomplicated and constructive cooperation. It was fun!”
“After an extensive design relaunch of the Yello online magazine, the qualitative UX test developed by usability.de helped us a lot to find weaknesses in the UX design and to better adapt the magazine to the needs of the users. I was particularly impressed by the quick identification of quick wins and the concrete suggestions for improvement, which helped us a lot in revising the design and functions of the magazine.”
