Designing safe and user-friendly products

Usability in Medical Engineering

Interactive products in medical engineering should not only be easy to use, they must also meet high safety standards. Our experts support you in planning, conducting and documenting usability measures for your medical device and thus meet the requirements for the usability of medical devices (IEC 62366-1).


Usability Engineering for medical products

Medical care involves an increasing number of technical devices. In order for these products to provide real help without danger in the stressful working life in hospitals or in home care, the users and the context of use should take center stage in the development from the very beginning. With continuous user research and the design of usable interfaces we help you develop a user-friendly and safe medical product.

During all steps of the usability engineering process we advise you on suitable usability methods and conduct these measures for you. If desired, we also develop user-friendly interaction concepts that address the uncovered usability issues and match the users’ mental model. We will document the process in the Usability Engineering File and thus set the course for a successful audit.

Why is good usability particularly important in medical technology?

  • More satisfied users

    Customer loyalty

  • Increased safety

    Avoid use errors, ensure simple usage, error reduction

  • Optimal adaptation to the context of use

    Interaction with other technology and typical processes

  • Compliance with the requirements of IEC 62366-1

    Successfully complete the usability engineering process

  • Increase in productivity

    More efficient employees & processes, fewer errors

  • Reduction of development time and costs

    Prevention of misguided developments

  • Reduction of support & training costs

    Intuitive handling, less training required

  • User experience as a positive product feature

    Differentiation from competitors

How can we support you?

Depending on where you are in the process of developing your medical device, we support you with the appropriate measures. The aim is to ensure that the users’ perspective is considered in every step of the process so that the final product matches the users’ requirements. We also make sure that all crucial standards are met, so that nothing stands in the way of successful certification.

Thanks to our comprehensive set of methods we are able to involve actual or future users at every stage of the product development process. This ensures that your product not only complies with IEC 62366-1 specifications at the end of the process, but is also easy to use, safe, and used with joy.

  • Basic target group research (Who are the prospective users? In which situations do they use the product?)

  • Real life use cases (Which features do the users really need? Which errors can be made while using the product and what are their consequences?)

  • Concrete feedback from real users on the current iteration of your product

  • Documentation of all usability measures in a usability engineering file in compliance with the relevant standards

An exemplary project:
The development of an AI assistant with Siemens Healthineers

In close cooperation with Siemens Healthineers developed an AI assistant for radiologists in order to bundle knowledge through an intelligent system and support radiologists in diagnostics.

In this user-centered design process we involved users in the engineering process through various usability methods (e.g. usability tests, contextual inquiries). This approach resulted in a UX design with a convincing user experience that makes the radiologists’ job a lot easier.

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Do you have specific questions concerning your project?
We are happy to advise you. Free of charge and without obligation.

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