Case Study Verlag Österreich
Interaction Design & Coaching Verlag Österreich
User-centered Design Jurnet Portal- Seminar on usability and UX methods
- Training: Usability testing (planning, moderation)
- Interface design web/software
- Expert review of partial concepts
- Interactive prototypes
- International
Verlag Österreich is a leading specialized publishing house for law, economy and taxes in Austria, located in Vienna, Stuttgart, Berlin, Hamburg, and Breslau.
Verlag Österreich’s portfolio includes inter alia 22 professional journals, more than 2,000 titles in stock, and numerous electronic offers on different subjects, such as industrial safety.
The Mission
"How can we consolidate publications and information, existing in different locations (offline / website) and on different media (CD-Rom, print, web), user-friendly in one single online portal?” Verlag Österreich faced this challenge and decided in favor of a user-centered approach in cooperation with usability.de.
The Approach
As a starting point, usability.de held a seminar on usability methods and conducted different workshops in Vienna. Afterwards, usability.de accompanied the following user research phase (inter alia contextual inquiries, usability tests, personas) with coaching and training. The collected data were used to create prototypes of the future system. At crucial points during the project, usability.de evaluated the prototypes created by the publishing house. Furthermore, usability.de’s user experience designers supported Verlag Österreich by developing solutions for several complex features such as a cross-portal document search function.
Finally, the results of the collaboration between Verlag Österreich and usability.de were merged into a single interactive prototype. A usability test and last improvements based on the test results completed the interaction design phase.
The Solution
The interactive prototype served as a model for implementation. Clients of the publishing house can now access www.jurnet.at to easily find up-to-date information and benefit from useful tools such as the bookmark function. Verlag Österreich’s customer service confirms that the users get on well with the portal and that virtually no questions or complaints arise.
The client about the project
“As a leading specialized publishing house for law, economy and taxes in Austria we are always striving for an optimal customer orientation. In usability.de we found a competent partner with a user-centered approach for the development of a new web portal. Through trainings, conducted by usability at our offices in Vienna, we got to know common usability topics and methods and identified suitable approaches for our projects together. With both well-established topics and our first tentative steps in new methods we felt well supported by usability.de. Especially the coaching for the planning/moderation of usability tests, the work with personas and prototyping moved us forward substantially and was a lot of fun – just as defined by the term user experience.”
- Verlag Österreich