The German AIDS Service Organization e.V. (Deutsche AIDS-Hilfe) is an independent and non-profit association of autonomous member organizations. For more than 30 years the organization has been promoting disease prevention and lobbying for victims of AIDS and drug addicts.
The website of the German AIDS Service Organization serves as the main point of contact for employees of aid organizations, addicts, drug users, homosexuals, and all people who want to educate themselves on sexually transmitted diseases and prevention.
Prior to their website relaunch, the German AIDS Service Organization wanted to confirm whether or not members of their target groups could find all of their desired information, and whether the website was generally easy and quick to use. Additionally, they also requested feedback on the content of the various articles on the site. Special attention was paid to evaluating the concept of the navigation which used custom entry points for each of the different target groups.
In the context of a usability test, users were observed while interacting with a prototype of the website. They were asked to work on typical tasks such as ordering information material for employees, reading up on labor laws for HIV-infected persons, or the process of an HIV test. usability.de also reviewed the subjective user satisfaction in a survey, asking about the frequency of use, visited range of topics, and rating of design and content.
“The results of the usability tests helped us enormously on the race to the site relaunch. Especially the well-structured report and the workshop with our project team and usability.de helped us to classify the test results correctly and to implement them easily. We are very pleased with the good cooperation with usability.de… and with the positive user feedback.”