Case Study DATEV

DATEV faced the challenge of continuously gathering high-quality user requirements and evaluating concepts—without being able to provide an internal user research team for every project. To bridge this gap and ensure a seamless integration of user feedback into the development process, a dedicated team of user researchers from usability.de was to support several DATEV project teams over an extended period.

To ensure smooth collaboration and enable the project teams to conduct research regularly, we developed a long-term project concept based on three core points:

• Dedicated project team

  A dedicated team of our experienced user researchers for each project, building in-depth domain knowledge through long-term collaboration and ensuring consistent and qualified support.

• Regular, fixed appointments

  In close coordination with the DATEV project teams, fixed dates for user research activities were established to enable continuous and planned collaboration.

• Maximum support

  Depending on the needs of the project team, we supported all phases of the user research activities – from consulting on the right methodology, recruiting suitable test participants, to preparing and moderating the sessions, as well as analyzing and documenting the results.